According to @elevenlabsio, TELUS Digital has reported a 20% reduction in time to proficiency for new hires by leveraging the ElevenLabs Agents Platform. At the ElevenLabs Summit, Mitch Lieberman demonstrated how the AI-powered platform enhances customer experience and agent performance in contact centers. The platform automates training, delivers targeted feedback, and facilitates continuous improvement at scale, enabling TELUS Digital to onboard new employees more efficiently and maintain high-quality customer service. These practical AI applications showcase tangible business value and operational efficiency gains in the customer support industry (source: @elevenlabsio).